“Our biggest surprise was the strength of the staff in Jamaica, we never knew this existed. “

“The quality of the staff that Lighthouse Consulting provided us was better than we can get in the States.”

“You have to go see what Lighthouse is doing in Jamaica to truly appreciate the quality of the program”

I remember asking Phil if he thought the staff in Jamaica could collect and he simply said “yes”. Then in the first week of training my staff in Jamaica I stated to him that I thought that Kelly-Ann was the best debt collector I had ever seen. This has been a great experience, thanks Lighthouse Consulting Jamaica!

When we were looking for new strategies in order to work a new type of business in our collection agency Phil was able to show us strategies we had never used and helped us refine those collection channels. This allowed us to build a new line of business and a new line of profits on business we saw as unprofitable.

Phillip Duff and Lighthouse Consulting have been helping us to grow and find hidden profits for many years. We would not be where we are today without the knowledge and mentor ship shared with us by Lighthouse Consulting.

“In a matter of days, Phil showed me opportunities for improvement in our current operations that led me to engage his firm for extended period to help me improve our processes and develop our staff.”

“Phil has the ability to understand a collection process, see its value and suggest an improved version of the process that can be more productive.”

“I met Phil Duff in 2007 and we began working relationship just over a year ago, a decision I am glad I made. I have found Phil to be dependable honest and efficient. I invited him to my office and over the last year he has implemented valuable processes for my team. Phil has impressed me with his ability to listen to concerns and find a solution. His unique approach gets the desired result accomplished with effectiveness. I can confidently recommend Phil Duff for your business needs.”

“We no longer waste time and money wondering what we are missing. There is a greater comfort level, increased excitement amongst our staff and a genuine sense of greater things to come.”

“I have known Phil for approximately 3-4 years and have worked with him directly during some of this time. ..He is very straight forward and honest. Phil has served as a consultant to me and my law firm. I found Phil to be very knowledgeable on lean management, six sigma and other debt collection processes. He seems to be quick on the uptake and has a handle on cutting edge industry issues. He takes a no nonsense approach to solving issues and follows up very well. He also understands collection metrics and how to use them to gain efficiencies.”