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Articles | News

  • The ONE reason you can’t lose with a Jamaican BPO

    • September 22, 2016
    • Posted by: Phillip W. Duff
    • Categories: Nearshore call Centers, Opinions, Technology, Training, Uncategorized
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  • Where is Waldo Calling from? Near shore or Offshore. Where should you place accounts and BPO work?

    • September 1, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Law Firms, Nearshore call Centers, Opinions, Technology
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  • Jamacian Call Center News

    • August 23, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Compliance, Interviews, Law Firms, Marketing, Opinions, Regulations, Technology, Uncategorized
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  • “¡Me pica qué, me rasca aquí! Translated “It itches me here, but you are scratching me there.”

    • August 9, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Interviews, Law Firms, Marketing, Opinions, Security, Technology, Training
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  • Do Not Utter The “F” Word

    • August 9, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Latest Post, Opinions, Training
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  • My Recap of the Denver ACA Conference 2016 and Comic Con 2016

    • June 22, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Law Firms, Marketing, Opinions, Regulations, Technology, Training
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  • Everyone Has a Smart Phone Why Don’t You Have a Smart Collection Strategy to Match?

    • June 22, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Law Firms, Opinions, Regulations, Security, Technology
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  • The Truth About Debt Collection Emails

    • June 22, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Law Firms, Marketing, Opinions, Security, Technology
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  • Resist Technology, Not On My Watch

    • June 22, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Law Firms, Marketing, Opinions, Technology
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  • What Does The Famous Poem El Dorado And Compliance Have In Common?

    • March 21, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Compliance, Latest Post, Law Firms, Opinions, Regulations, Security
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