Articles | News
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Are you brainwashing your staff to fail?
- April 22, 2017
- Posted by: Phillip W. Duff
- Categories: Agencies, Compliance, Interviews, Opinions, Training
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Your clients reputation is at stake! How do you protect it?
- April 13, 2017
- Posted by: Phillip W. Duff
- Categories: Agencies, Buyers, Latest Post, Opinions, Security
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Maybe You Can Join Me In Cleaning Up The Collection Industries Online Reputation
- April 7, 2017
- Posted by: Phillip W. Duff
- Categories: Agencies, Buyers, Interviews, Latest Post
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Q: Why are you holding your company back? A: Its your limitations, the ones you set for yourself and your staff.
- April 2, 2017
- Posted by: Phillip W. Duff
- Categories: Agencies, Buyers, Latest Post, Opinions, Regulations, Training
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Did the birth of the “consumer” and the death of the “debtor” kill the debt collection industry?
- March 27, 2017
- Posted by: Phillip W. Duff
- Categories: Agencies, Buyers, Law Firms, Opinions, Technology, Training, Uncategorized
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Re; My collection staff sucks!
- March 23, 2017
- Posted by: Phillip W. Duff
- Categories: Agencies, Buyers, Latest Post, Opinions, Training
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Knowledge is like manure. It’s no good unless it’s spread around.
- March 13, 2017
- Posted by: Phillip W. Duff
- Categories: Agencies, Compliance, Law Firms, Nearshore call Centers, Opinions
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4 Things I Find In My Consulting Practice In Almost Every Engagement.
- March 10, 2017
- Posted by: Phillip W. Duff
- Categories: Agencies, Compliance, Law Firms, Opinions, Technology, Training
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Listen long enough and you will hear a solution
- February 23, 2017
- Posted by: Phillip W. Duff
- Categories: Agencies, Buyers, Compliance, Law Firms, Marketing, Opinions, Training
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My thoughts and observations from the recent DBA conference
- February 12, 2017
- Posted by: Phillip W. Duff
- Categories: Agencies, Buyers, Latest Post, Opinions, Uncategorized
