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  • My thoughts and observations from the recent DBA conference

    • February 12, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Opinions, Uncategorized
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  • Do you want to control your companies online reputation on all the top consumer review/complaint websites?

    • January 22, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Marketing, Opinions, Regulations, Security, Technology, Uncategorized
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  • Is Your Payment Website going To Penalized By Google?

    • January 22, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Latest Post, Law Firms, Marketing, Opinions, Security, Technology, Uncategorized
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  • Hey Phillip, How do I become successful in the collections field? This was a recent question posed to me recently.

    • December 6, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Latest Post, Law Firms, Marketing, Opinions, Technology, Training, Uncategorized
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  • I Wish I Knew How To ———

    • October 24, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Law Firms, Opinions, Training
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  • Lighthouse Consulting Provides An Advertising Opportunity

    • October 4, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Law Firms, Marketing
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  • The one thing you can’t afford to do in todays environment .

    • October 3, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Opinions, Technology, Training
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  • When your management is spread too thin how do you manage them?

    • October 2, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Opinions, Regulations
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  • Where is Waldo Calling from? Near shore or Offshore. Where should you place accounts and BPO work?

    • September 1, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Law Firms, Nearshore call Centers, Opinions, Technology
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  • “¡Me pica qué, me rasca aquí! Translated “It itches me here, but you are scratching me there.”

    • August 9, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Interviews, Law Firms, Marketing, Opinions, Security, Technology, Training
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