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  • I Am Proposing That You REPLACE Your Current Staff, CRAZY HUH!

    • October 4, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, International, Jamaica, Latest Post, Nearshore call Centers, Opinions
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  • Happy Labor Day | Are You Ready To Reduce Your Labor Costs While Getting Better Staff?

    • September 2, 2018
    • Posted by: Phillip W. Duff
    • Categories: Compliance, International, Jamaica, Latest Post, Nearshore call Centers, Reduce labor cost, Training
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  • You Don’t Try To Teach A Pig To Sing Because It Doesn’t Work And The Pig Doesn’t Like It. | Judge Judy 2018

    • August 7, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Business plans, International, Jamaica, Latest Post, Law Firms, Opinions, Training, Uncategorized
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  • How do you integrate your multichannel debt collection strategies with your staffs outbound calls?

    • July 19, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Business plans, International, Jamaica, Latest Post, Technology, Training, Uncategorized
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  • How to Hire and Retain Qualified Collectors

    • July 2, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, International, Latest Post, Law Firms, Reduce labor cost, Training, Uncategorized
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  • How do you stop a debtor from the natural instinct of flight when things get tough?

    • May 17, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, International, Jamaica, Latest Post, Nearshore call Centers, Opinions, Training
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  • “The less you pay upfront the better service you will receive on the backend”

    • April 6, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Jamaica, Latest Post, Opinions, video
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  • Come To Jamaica And Let Me Take You To A Call Centre, You’ll See The Value Immediately.

    • March 11, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Business plans, International, Jamaica, Latest Post, Nearshore call Centers, Technology, Training
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  • How do you integrate your multichannel debt collection strategies with your staffs outbound calls?

    • December 20, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, International, Jamaica, Latest Post, Nearshore call Centers, Opinions, Training
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  • How Do Debt Buyers Xerox, AT&T, Collection Agencies, Vistaprint, and Major Airlines Handle Their Phone Communications? Jamaican Call Centres Thats How ????????

    • December 20, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Business plans, Economics, International, Jamaica, Latest Post, Nearshore call Centers, Opinions, Technology
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