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  • Did the birth of the “consumer” and the death of the “debtor” kill the debt collection industry?

    • March 27, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Law Firms, Opinions, Technology, Training, Uncategorized
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  • Knowledge is like manure. It’s no good unless it’s spread around.

    • March 13, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Compliance, Law Firms, Nearshore call Centers, Opinions
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  • 4 Things I Find In My Consulting Practice In Almost Every Engagement.

    • March 10, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Compliance, Law Firms, Opinions, Technology, Training
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  • Listen long enough and you will hear a solution

    • February 23, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Law Firms, Marketing, Opinions, Training
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  • Is Your Payment Website going To Penalized By Google?

    • January 22, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Latest Post, Law Firms, Marketing, Opinions, Security, Technology, Uncategorized
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  • Hey Phillip, How do I become successful in the collections field? This was a recent question posed to me recently.

    • December 6, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Latest Post, Law Firms, Marketing, Opinions, Technology, Training, Uncategorized
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  • Which star from “Gold Rush” best describes your management style, Parker Schnabel, Tony Beets or Todd Hoffman?

    • November 14, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Law Firms, Marketing, Opinions, Training, Uncategorized
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  • I Wish I Knew How To ———

    • October 24, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Law Firms, Opinions, Training
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  • Lighthouse Consulting Provides An Advertising Opportunity

    • October 4, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Law Firms, Marketing
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  • Where is Waldo Calling from? Near shore or Offshore. Where should you place accounts and BPO work?

    • September 1, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Law Firms, Nearshore call Centers, Opinions, Technology
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