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  • Collections Is People Based, Don’t You Need The Best People

    • December 6, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Innovation, International, Jamaica, Latest Post, Opinions, Training
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  • Lighthouse Consulting Introduces Margin Consulting, Let Us Increase Your Profit Margins

    • December 5, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Jamaica, Nearshore call Centers, Reduce labor cost, Training, Uncategorized
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  • It Takes A Lean Dog For The Long Chase

    • October 22, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, International, Jamaica, Latest Post, Opinions, Reduce labor cost, Technology, Training
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  • Why Did I Move To Jamaica To Set Up Collections Call Centers For My Clients?

    • October 4, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Business plans, International, Jamaica, Opinions, Training
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  • Happy Labor Day | Are You Ready To Reduce Your Labor Costs While Getting Better Staff?

    • September 2, 2018
    • Posted by: Phillip W. Duff
    • Categories: Compliance, International, Jamaica, Latest Post, Nearshore call Centers, Reduce labor cost, Training
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  • You Don’t Try To Teach A Pig To Sing Because It Doesn’t Work And The Pig Doesn’t Like It. | Judge Judy 2018

    • August 7, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Business plans, International, Jamaica, Latest Post, Law Firms, Opinions, Training, Uncategorized
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  • How do you integrate your multichannel debt collection strategies with your staffs outbound calls?

    • July 19, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Business plans, International, Jamaica, Latest Post, Technology, Training, Uncategorized
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  • How to Hire and Retain Qualified Collectors

    • July 2, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, International, Latest Post, Law Firms, Reduce labor cost, Training, Uncategorized
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  • How do you stop a debtor from the natural instinct of flight when things get tough?

    • May 17, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, International, Jamaica, Latest Post, Nearshore call Centers, Opinions, Training
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  • The More Currencies You Allow Someone To Pay You In, The More Likely You Are To Get Paid

    • April 6, 2018
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Economics, International, Jamaica, Opinions, Reduce labor cost, Training, Uncategorized
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