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  • Lighthouse Consulting Goes International

    • May 19, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Marketing, Opinions, Uncategorized
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  • Did the birth of the “consumer” and the death of the “debtor” kill the debt collection industry?

    • March 27, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Law Firms, Opinions, Technology, Training, Uncategorized
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  • My thoughts and observations from the recent DBA conference

    • February 12, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Opinions, Uncategorized
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  • How do you create and sustain increases in efficiency and performance in todays ARM marketplace?

    • February 12, 2017
    • Posted by: Phillip W. Duff
    • Category: Uncategorized
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  • Do you want to control your companies online reputation on all the top consumer review/complaint websites?

    • January 22, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Latest Post, Marketing, Opinions, Regulations, Security, Technology, Uncategorized
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  • Is Your Payment Website going To Penalized By Google?

    • January 22, 2017
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Latest Post, Law Firms, Marketing, Opinions, Security, Technology, Uncategorized
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  • Hey Phillip, How do I become successful in the collections field? This was a recent question posed to me recently.

    • December 6, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Buyers, Compliance, Latest Post, Law Firms, Marketing, Opinions, Technology, Training, Uncategorized
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  • Which star from “Gold Rush” best describes your management style, Parker Schnabel, Tony Beets or Todd Hoffman?

    • November 14, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Law Firms, Marketing, Opinions, Training, Uncategorized
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  • The ONE reason you can’t lose with a Jamaican BPO

    • September 22, 2016
    • Posted by: Phillip W. Duff
    • Categories: Nearshore call Centers, Opinions, Technology, Training, Uncategorized
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  • Jamacian Call Center News

    • August 23, 2016
    • Posted by: Phillip W. Duff
    • Categories: Agencies, Compliance, Interviews, Law Firms, Marketing, Opinions, Regulations, Technology, Uncategorized
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